Job Description

Call Center Representative

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).

Primary Responsibilities:

• Answer a high volume of inbound calls
• Resolve customer concerns while providing top of the line service
• Navigate internal database and input customer information
• Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
• Provide an excellent customer experience with every call

Qualifications:

• Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
• Ability to work in fast paced environment
• Ability to navigate multiple internet-based applications simultaneously
• Excellent verbal and written communication skills

Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed.

This is not a remote position. It is required to be onsite.

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